Cancellation Policy

Confidentiality

Each therapy session is confidential by law.

Part of the psychotherapy process involves supervision where certain aspects of your sessions may be discussed with an accredited and qualified supervisor who is also bound by these confidentiality guidelines.

However, in both cases there are some limitations arising from a legal obligation to protect people from harm.

If there is a concern about the safety or yourself or others around you, this will be discussed in therapy with you before any action is taken.

An important part of the therapeutic relationship is both parties commitment to attending each weekly sessions as missed sessions will impact the progress of your therapy.

Therapy sessions are scheduled in advance and are at a time reserved exclusively for one person. When a session is cancelled it is not possible to fill this time slot by offering it to someone else.

It is for these reasons that you will be charged for each session in the month and cancelled sessions will still need to be paid for.

It is possible to request an appointment change based on availability with more than 24 hours notice should something come up to prevent you from attending your scheduled session that week.

Online or telephone sessions can also be arranged if you are not able to attend in person.

If you wish to take a break from therapy you may either pay for all sessions in the month to maintain your weekly appointment time or book a new appointment time when you return based on availability.

If sessions become sporadic you may need to make appointments each week based on what is available.